BOOKING TERMS AND CONDITIONS:

 

My terms and conditions are put in place to ensure clients understand how I work and to ensure I provide a professional and safe service.

 

INFILS:  Eyelash extensions can last up to 4-6 weeks if you follow the correct aftercare advice, but this is never guaranteed. To maintain fullness and symmetry, I recommend to have infills every 2-3 weeks, there must be a minimum of 50% of your eyelash extensions remaining and in good condition, any less than 50% or poorly looked after extensions will require a full set to be applied and will be priced accordingly. Please remember to always be on time for your appointment with clean lashes/skin.

 

MAKEUP:  Please ensure all eye-makeup is removed prior to your appointment. Time spent cleaning your lashes will reduce the amount of time spent applying lashes. If you require a demonstration of how to clean your lashes thoroughly, please ask or click here. I can also recommend products that are safe to use with your eyelash extensions.

 

CHILDREN:  For safety reasons I regret to inform you that no child under 12 years old may attend your appointment with you. Your understanding is appreciated.

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Appointments are usually booked up in advanced by my regular clients so please be sure to book in as soon as possible to guarantee a slot.

 

BEFORE BOOKING:  Please visit the eyelash extensions info section on my website and check for any existing conditions that may restrict or prevent treatment before booking an appointment, as I may not be able to offer you my services without necessary GP referral. If any apply to you please notify me before booking. 

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Please note any patch test must be carried out at least 48 hours before your booked appointment.  During your consultation you will be asked to complete and sign a consultation form stating any known contra indications to the treatment.  It is then your responsibility to disclose any changes over time should you wish to continue with regular appointments.  

 

BOOKINGS: A 50% non-refundable deposit is required for all eyelash/makeup treatments.  This can be made via bank transfer. Please contact me for details. This will be deducted off of your treatment price. If your appointment isn't secured by payment and someone else wants it, I'm afraid I cannot hold the app for you.  Deposits or vouchers are valid for 3 months from date of purchase!

 

Example

£130 lashes =

£65 + £65 at your appointment

DEPOSITS/VOUCHERS ARE VALID UP T0 3 MONTHS FROM DATE OF PURCHASE

 

Cancellations/No shows/Late arrivals:

If you would like to change your appointment, you can do so (without charge and on one occasion only) as long as at least 48hours notice has been given (subject to availability). If I cancel for any reason I will either refund you or offer you another appointment time. 

I usually send a reminder message to confirm your appointment around 24-48 hours prior. At this point the balance should be paid to secure this appointment. 

 

If you cancel or change your appointment with less than 48 hours notice you will be charged/not refunded.  It is unlikely that I will be able to fill this slot and you will be charged the full amount for the appointment and any outstanding balance will be due.  If you change the date of  your booking more than once you will lose your deposit.  Payments can be made by bank transfer, this is required in order to make another booking.

 

No shows will also be charged the full price of the treatment missed and I reserve the right to refuse future treatment.

 

If you are late for your appointment, your appointment will still end at the allocated end time of your appointment. This is to ensure I do not run late for the next client as this will put me behind for the rest of the day. I refuse treatment for those who are more than 10 mins late as it’s not enough time for me to make your lashes  or makeup look how it should and will be a negative reflection of my work.

 

REFUNDS:  I am afraid I do not offer any refunds. If you are unhappy with your treatment or develop an irritation with your eyelash extensions within the first 48 hours of having them applied I can offer a removal free of charge. Allergic reactions can happen at any time when having eyelash extensions therefor it is out of the control of the therapist.  Please make sure you are aware of any risks associated before booking any treatment.

Normal lash removal costs (of both my work and other Lash Technicians work) is £30.  If you would like a set (that I have applied) removed and a new set re applied I will remove your previous set free of charge if only a few lashes remain. Please note I do not infill another technicians work. 

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PATCH TEST: If you have an allergic reaction to a patch test, please contact me or show evidence in person or via photo/video within 48 hours of the patch test.

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Thank you for taking the time to read the above information.